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What does Adam Internet Support?
The Adam Internet helpdesk is open from 8am - 10pm Monday to Friday, and 9am - 5pm Saturday and Sunday. If you have any questions or problems with using your internet connection, you can contact our support line on (08) 8423 4000.
If you have any problems once you are online, we recommend you read through our troubleshooting section before contacting our helpdesk. We have created these help pages as a quick reference if you are having issues or require assistance with settings.
What our Support Team will help you with
- General Internet Connection problems
- Dropouts and Modem / Router Faults1
- Sending and Receiving email
- Viewing web pages
- Accounting issues
- New account enquiries
Some examples of what our Support Team cannot help you with
- Internet sharing software
- Mail server software
- Peer to Peer software
- Firewalls and access (control) lists
- Designing Web Pages & submitting to search engines
- Configuration of Linux gateway/firewall machines
- Advanced Modem Router Features (port forwarding/mac filtering/VPN etc.)
- Hardware faults (PC related)
- Viruses, Spyware and associated programs
- Mobile Phone / Mobile Device Internet Connectivity
- Internal Networks / LAN
- Wireless Connectivity and Setup2
Broadband Supported Hardware List
- Alvarion Wireless Networking Gateway
- Billion 6404VGP R3
- Huawei E1762
- Netcomm NB6 Series
- Netcomm NB9 Series
- Netcomm NB11W
- Netcomm V220
- Netcomm NP803n
FetchTV Supported Hardware List
- Netcomm NB6Plus4W (Rev 1 and Rev 2)
- Netcomm NB9WMAXX
- Netcomm NB9WMAXXn
- Netcomm NB6Plus4Wn
1 We will only provide step by step support for Hardware that Adam Internet supplies. If you purchased the Hardware elsewhere you will need to seek additional support from the retailer or manufacturer of the unit.
2 Wireless LAN (Wi-Fi) support is available for Hardware sold by Adam Internet through the Technical Support Guides section
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